Return & Refund Policy

Last updated: May 9, 2026

We want you to be completely satisfied with your ALLCHA purchase. If you are not happy with your order, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items

Perishable goods (e.g., food, beverages)
Items marked as final sale
Gift cards

How to Initiate a Return

To start a return, please contact us at team@allcha.co with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us at team@allcha.co within 7 days of receiving your order.